Frequently Asked Questions
Everything you need to know about your Neuherbs shopping experience.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking link via email to monitor your delivery in real-time.
What is your return and exchange policy?
We offer a 14-day return and exchange policy. All items must be unworn, unwashed, and have the original tags attached to be eligible for a full refund.
How do I determine the right size for me?
Each product page feature a detailed size guide. We recommend measuring yourself and comparing it to our chart, as fit can vary between slim, regular, and oversized collections.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.
Are Neuherbs products ethically manufactured?
Yes, we are committed to sustainable fashion. All our garments are produced in certified factories that ensure fair wages, safe working conditions, and reduced environmental impact.
Can I modify or cancel my order after it has been placed?
Orders can be modified or cancelled within 2 hours of placement. After this window, the order enters our fulfillment process and can no longer be changed.